My video plays, but the quality is poor or I see a spinning wheel frequently?

This is likely due to your internet connectivity. While you can still view FilmStruck content with a slow internet connection, the quality can appear poor. Try a stronger internet connection with more bandwidth capacity. We recommend a download speed of at least 3 Mbps for high definition videos and 1.5 Mbps for standard definition videos.

In some cases, you could be experiencing an issue with your browser's security settings which in rare cases can cause interruptions or issues with video playback.  We recommend you remove your browser history and relaunch your browser to see if this fixes the issue. 

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