Still having problems connecting? Try these options:

If you think you are connected to the internet with enough speed, here are some general tips that may help:

  • Power down your equipment (modem, and router) for approximately one minute and then power back up.
  • If you are watching a video over a wireless connection, connect your device directly to your router with an ethernet cable.
  • Disconnect any other devices from your network.
  • Refer to your router manufacturer for settings and configuration information that can help improve the strength of the network.
  • If you are having problems watching video online, try deleting your browser history. 
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